7 Main Functions of IT Solutions Delivery

ID	Main Functions (Discrete State Identifier)	Continuous State Description	Functional Description	Support System Mapping	System Service Role Mapping
1	Solution Consumer	Continuous Consumption	End User/Consumer of Solution Function	Tier 0 - Self Support	Self Service
2	Solution Professional Service	Continuous Delivery Interface	Education, Integration, Adoption, Training, Consultation Services Function	N/A	Integration, Adoption, Consultation Services, etc...
3	Solution Improvement Support	Continuous Support	Resolution, Feedback and escalation Function	Tier 1 - Basic Support	Call Center / Helpdesk Service
4	Solution Administration	Continuous Maintenance	Update, Backup, Monitor, Sustainment Function	Tier 2 - Technical Support	Systems Administration Service
5	Solution Engineering	Continuous Optimization	Constrained Improvement Function	Tier 3 - Expert Support	Systems Builder Service
6	Solution Architecture	Continuous Improvement	Value Add Function	Tier 4 - External/Vendor Support	Systems Designer Service
7	Solution Governance	Continuous Adaptation	Oversight Function: MAYA (Most Advance Yet Acceptable) Controlled Release	N/A	Systems Overseer Service