From d0705c4c506f88610ec3c35cae7239a234c142ae Mon Sep 17 00:00:00 2001 From: admin Date: Tue, 24 Feb 2026 06:52:27 -0500 Subject: [PATCH] Update 7 Main IT Solution Delivery Functions --- 7-Main-IT-Solution-Delivery-Functions.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/7-Main-IT-Solution-Delivery-Functions.md b/7-Main-IT-Solution-Delivery-Functions.md index daa0351..a9cbffb 100644 --- a/7-Main-IT-Solution-Delivery-Functions.md +++ b/7-Main-IT-Solution-Delivery-Functions.md @@ -5,6 +5,6 @@ | 2 | Solution Professional Service | Continuous Delivery Interface | Education, Integration, Adoption, Training, Consultation Services Function | N/A | Integration, Adoption, Consultation Services, etc... | | | 3 | Solution Improvement Support | Continuous Support | Resolution, Feedback and escalation Function |Tier 1 - Basic Support | Call Center / Helpdesk Service | | | 4 | Solution Administration | Continuous Maintenance | Update, Backup, Monitor, Sustainment Function | Tier 2 - Technical Support | Systems Administration Service | | -| 5 | Solution Engineering | Continuous Optimization | Performance Improvement Function | Tier 3 - Expert Support | Systems Builder Service| | +| 5 | Solution Engineering | Continuous Optimization | Constrained Improvement Function | Tier 3 - Expert Support | Systems Builder Service| | | 6 | Solution Architecture | Continuous Improvement | Value Add Function | Tier 4 - External/Vendor Support | Systems Designer Service | | | 7 | Solution Governance | Continuous Adaptation | Oversight Function: MAYA (Most Advance Yet Acceptable) Controlled Release | N/A | Systems Overseer Service | | \ No newline at end of file