From ee8c7aefc4392e27d22d9d36e632b5cfb07ad551 Mon Sep 17 00:00:00 2001 From: admin Date: Tue, 24 Feb 2026 06:50:14 -0500 Subject: [PATCH] Update 7 Main IT Solution Delivery Functions --- 7-Main-IT-Solution-Delivery-Functions.md | 19 ++++++++++--------- 1 file changed, 10 insertions(+), 9 deletions(-) diff --git a/7-Main-IT-Solution-Delivery-Functions.md b/7-Main-IT-Solution-Delivery-Functions.md index cd2fe2b..daa0351 100644 --- a/7-Main-IT-Solution-Delivery-Functions.md +++ b/7-Main-IT-Solution-Delivery-Functions.md @@ -1,9 +1,10 @@ -| ID | Main Functions | Description | Notes | -|---|---|---|---| -| 1 | Solution Consumer | | | -| 2 | Solution Professional Services | | | -| 3 | Solution Improvement Support | | -| 4 | Solution Administration | | -| 5 | Solution Engineering | | -| 6 | Solution Architecture | | -| 7 | Solution Governance | | \ No newline at end of file +# 7 Main Functions of IT Solutions Delivery +| ID | Main Functions (Discrete State Identifier) | Continuous State Description | Functional Description | Support System Mapping | System Service Role Mapping | Notes | +|---|---|---|---|---|---|---| +| 1 | Solution Consumer | Continuous Consumption | End User/Consumer of Solution Function | Tier 0 - Self Support| Self Service | | +| 2 | Solution Professional Service | Continuous Delivery Interface | Education, Integration, Adoption, Training, Consultation Services Function | N/A | Integration, Adoption, Consultation Services, etc... | | +| 3 | Solution Improvement Support | Continuous Support | Resolution, Feedback and escalation Function |Tier 1 - Basic Support | Call Center / Helpdesk Service | | +| 4 | Solution Administration | Continuous Maintenance | Update, Backup, Monitor, Sustainment Function | Tier 2 - Technical Support | Systems Administration Service | | +| 5 | Solution Engineering | Continuous Optimization | Performance Improvement Function | Tier 3 - Expert Support | Systems Builder Service| | +| 6 | Solution Architecture | Continuous Improvement | Value Add Function | Tier 4 - External/Vendor Support | Systems Designer Service | | +| 7 | Solution Governance | Continuous Adaptation | Oversight Function: MAYA (Most Advance Yet Acceptable) Controlled Release | N/A | Systems Overseer Service | | \ No newline at end of file