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Update 7 Main IT Solution Delivery Functions

admin
2026-02-24 06:50:14 -05:00
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commit ee8c7aefc4
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7-Main-IT-Solution-Delivery-Functions.md

@@ -1,9 +1,10 @@
| ID | Main Functions | Description | Notes | # 7 Main Functions of IT Solutions Delivery
|---|---|---|---| | ID | Main Functions (Discrete State Identifier) | Continuous State Description | Functional Description | Support System Mapping | System Service Role Mapping | Notes |
| 1 | Solution Consumer | | | |---|---|---|---|---|---|---|
| 2 | Solution Professional Services | | | | 1 | Solution Consumer | Continuous Consumption | End User/Consumer of Solution Function | Tier 0 - Self Support| Self Service | |
| 3 | Solution Improvement Support | | | 2 | Solution Professional Service | Continuous Delivery Interface | Education, Integration, Adoption, Training, Consultation Services Function | N/A | Integration, Adoption, Consultation Services, etc... | |
| 4 | Solution Administration | | | 3 | Solution Improvement Support | Continuous Support | Resolution, Feedback and escalation Function |Tier 1 - Basic Support | Call Center / Helpdesk Service | |
| 5 | Solution Engineering | | | 4 | Solution Administration | Continuous Maintenance | Update, Backup, Monitor, Sustainment Function | Tier 2 - Technical Support | Systems Administration Service | |
| 6 | Solution Architecture | | | 5 | Solution Engineering | Continuous Optimization | Performance Improvement Function | Tier 3 - Expert Support | Systems Builder Service| |
| 7 | Solution Governance | | | 6 | Solution Architecture | Continuous Improvement | Value Add Function | Tier 4 - External/Vendor Support | Systems Designer Service | |
| 7 | Solution Governance | Continuous Adaptation | Oversight Function: MAYA (Most Advance Yet Acceptable) Controlled Release | N/A | Systems Overseer Service | |